A caller can enter partial or full names (FirstName + LastName, and also LastName + FirstName), but needs the full extension number. There is no limit on the number of Active Directory users Dial by Name and Dial by Extension can support when a caller searches for a specific person. Given the prerequisites involved, Dial by Name or Extension must be explicitly enabled when configuring an auto attendant. For multi-national organizations, Dial by Extension will find and transfer callers to Microsoft Teams users who are in different countries or regions. You will also need to have an appropriately configured dial plan for your users. Teams users who can be reached by using Dial by Extension aren't required to have a phone number or have Calling Plans assigned to them, but they must be Enterprise Voice enabled for Skype for Business Server users. For multi-national organizations, Dial by Name will find and transfer callers to Microsoft Teams users who are in different countries or regions. Teams users who can be reached by using Dial by Name aren't required to have a phone number or have Calling Plans assigned to them, but they must be Enterprise Voice enabled for Skype for Business Server users. Dial by Name or Dial by Extension are options you set up when you configure the call flow settings in an auto attendant. The auto attendant will search the company directory, locate the person, and then transfer the caller to them. Using their voice or phone keypad callers can say or enter the full or partial name, or extension of the person they would like to reach. Dial by Name or Extension is an auto attendant feature that enables callers to reach Teams users in your organization.
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